Question 1

How should I store my cookies if I won't be eating them right away?

Accepted Answer

Your cookies will come individually heat-sealed to ensure freshness. If you won't be eating them within a week, pop them into an air-tight container and keep them in the freezer for up to 3 months. To thaw, keep the closed container on the counter overnight. We don't recommend refrigerating your cookies.

Question 2

What payment methods do you accept?

Accepted Answer

For our PYO cookies and holiday presales on our Cookie Shop page, we accept all major credit cards. For custom orders, payment is via credit card or e-transfer to craftycookiers@gmail.com

Question 3

How are your cookies packaged?

Accepted Answer

Our cookies are all individually heat-sealed to ensure optimal freshness. You have the option of adding tulle, twine, ribbon, or a custom tag to custom cookies for an extra special touch. Please indicate on your custom request form if you would like this option.

Question 4

How do I order Paint Your Own (PYO) cookies?

Accepted Answer

Ordering is simple! Visit our Online Shop,(www.craftycookiers.com/shop) choose your favourite designs, and add them to your cart.

Question 5

Do you offer tips for painting PYO Cookies?

Accepted Answer

Absolutely! We provides quick guides on our Instagram that talk through the creative process, making it easy for both beginners and experienced decorators to craft beautiful edible art.

Question 6

Do you offer tutorials on cookie decorating?

Accepted Answer

We do! Check out our YouTube channel for in-depth tutorials or book with us to learn in person. We offer full customized classes (www.craftycookiers.com/classes)that are great for events, parties and more!

Question 7

Can I order cookies for a corporate event or as party favours?

Accepted Answer

Absolutely! Many of our orders are for businesses and party favours. Our logo cookies and custom designs add a personalized touch to your corporate events or special celebrations.

Question 8

What's the shelf life of Crafty Cookiers' cookies?

Accepted Answer

Our cookies are made fresh to order and have a recommended consumption within one week. For longer storage, you can freeze them for up to three months without compromising taste or quality.

Question 9

How can I stay updated on new designs and promotions?

Accepted Answer

Follow Crafty Cookiers on Instagram for our latest updates, new designs, and exclusive promotions. Subscribe to our email newsletter (in our webpage footer) for sweet deals delivered straight to your inbox!